A fair process for digital purchases.

For digital templates and other downloadable products, submit your refund request within 14 calendar days of purchase. This is a window to request a review, not an automatic or unconditional money-back guarantee.

We review each request using the purchase record, product description, delivery history, and the issue reported. This window does not restrict any rights or remedies required by applicable law.

We may approve a refund for a duplicate charge, an incorrect item delivered, or a verified technical defect that prevents reasonable use and cannot be resolved through support.

For a technical issue, please give our support team a reasonable opportunity to investigate and help resolve it. Include relevant screenshots, error messages, and setup details. We may also consider exceptional circumstances supported by the order and delivery records.

A change of mind, selecting the wrong template, or not meeting Kajabi or other compatibility requirements disclosed before purchase normally does not qualify for a refund, subject to applicable consumer rights.

Downloading a file does not prevent you from reporting a genuine defect or requesting a review. Do not share or redistribute the files. Your existing license terms continue to apply while a request is reviewed.

If you cancel a service before work begins, you are eligible for a full refund. Once work has started, we review the agreed scope, completed work, and deliverables to calculate any refundable balance.

Charges for completed work and non-recoverable third-party costs disclosed before purchase may be deducted from that balance, unless applicable law requires otherwise. Contact support promptly if you wish to cancel or report an issue.

Email support using the address below with your order number, account email, product or service name, and a clear description of the issue. Include screenshots or error details when relevant. Never send passwords or full card details.

We aim to acknowledge requests within two business days. Acknowledgement is not refund approval; we will communicate the review outcome and any further information needed.

After a full refund for a digital product, the related license and download access will be revoked. You must stop using that product and remove its files from your sites and copies under your control. Unrelated purchases are not affected.

A partial refund does not automatically cancel the entire license or all download access. We will confirm the scope of any partial refund and any agreed access changes in writing.

After approval, the time for a refund to appear depends on the payment provider and your bank. We cannot guarantee an exact bank-processing date.

This policy does not limit consumer rights that cannot legally be excluded. Where applicable law gives you stronger rights, those rights continue to apply.

Last updated: 13 September 2026.