Service Excellence: Der Kunde will begeistert sein!
Feb 23, 2017
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Sich dem Kunden gegenüber kompetent und empathisch zu verhalten und ihn mit einer guten Customer Experience so richtig zu begeistern ist heute ein Muss, denn ohne zufriedene oder noch besser begeisterte Kunden kein langfristiger Geschäftserfolg.
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